Help Desk Operator

We at CTL are focused on supporting Digital Transformation by putting People First! We are looking for passionate professionals who want to join our Help Desk team.

Requirements

• Provide attention through chat channels and self-service portal.
• Manage SLAs for digital attention.
• Register cases received through different channels in designated tools.
• Provide technical support and manage requests and incidents according to procedures, knowledge bases, and service scope.
• Follow up and control assigned tickets.
• Manage user creation, deletion, and modification.
• Notify service disruptions.
• Ensure service continuity and notify the responsible person in case of operational interruptions.
• Ensure service coverage in case of absences or unforeseen events.
• Collaborate in the update of existing BDCs and the generation of new ones.

Benefits

• Prepaid Health Plan - Premium Plan
• Paid Wages in Advance
• Birthday and Day Off Gift
• Udemy License
• Graduation Gift and Day Off
• Extended Paternity Leave
• Day Off for pet death
• Monthly Burger Day in our Parque Patricios offices
• CTL Welcome Kit