T2 Service Desk Engineer - Remote
Culture FitsLocation not specified
Posted February 6, 2026
Full Time
About the Company
Culture Fits has built a 15‑year reputation as a recruitment specialist that prioritizes both technical and cultural alignment, ensuring new hires integrate seamlessly into teams and deliver consistent, positive customer experiences. The firm offers a broad portfolio of managed service provider (MSP) and managed security service provider (MSSP) solutions, along with expertise in cyber‑security, information security, and industry‑leading platforms such as Trumethods, EOS, Kaseya, and ConnectWise. By combining rigorous talent assessment with deep technical knowledge, Culture Fits helps organizations reduce conflict, enhance collaboration, and maintain a cohesive workplace culture. Its unique blend of veteran recruitment experience and hands‑on security services positions it as a trusted partner for companies seeking both top talent and robust IT protection.
Job Description
Seeking a skilled Tier 2 Service Desk Engineer to support managed services clients in a fast-paced MSP environment. The ideal candidate has strong troubleshooting skills, understands MSP workflows, and is comfortable working directly with clients while collaborating closely with Tier 1 and Tier 3 teams.
Requirements
- 3–5 years of IT support experience, preferably in an MSP environment
- Strong working knowledge of Windows Server, Active Directory, and Microsoft 365
- Solid understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPNs, firewalls)
- Experience working with PSA/RMM tools (ConnectWise, Autotask, Datto, etc.)
- Proven ability to manage multiple tickets and priorities simultaneously