Service Supervisor

We are looking for a talented Service Supervisor to join our team specializing in Service for Cummins, Inc. in North Las Vegas, NV. This role involves supervising technicians, providing coaching and feedback, and managing service logistics.

Requirements

• Communicates effectively - Tailor your communication style to meet the needs of different stakeholders. Use various communication channels to ensure your message is clear and accessible to everyone involved.
• Customer focus - Take the time to understand your customers’ needs and preferences. Focus on providing solutions that are tailored to the customer’s specific situation. Follow up to ensure the customer is satisfied and to address any further issues.
• Diagnostics Application - Translates customer complaints to develop troubleshooting plan. Follow guided workflows and procedures meticulously. Keep detailed records of your troubleshooting process and results.
• Technical Escalation - Make use of all available resources, including data management tools and expert advice, to resolve technical issues. Know when to escalate an issue to a higher level of expertise. Document all troubleshooting steps and resolutions accurately in the appropriate database.

Benefits

• 401k Matching
• Retirement Plan