Senior Manager, Disputes Operations

We are looking for a Senior Manager, Disputes Operations to join our growing Risk Operations team in New York. In this role, you'll own the end-to-end disputes function, overseeing day-to-day dispute operations while driving strategy, process improvements, and risk mitigation efforts.

Requirements

• 6+ years of experience in disputes, fraud operations, payments, or banking, with deep ownership of dispute workflows
• 3+ years of people leadership experience
• Strong working knowledge of Regulation E and card network dispute rules
• Proven ability to manage escalations and make sound, defensible risk decisions
• Strong analytical skills with the ability to identify trends and translate insights into action

Benefits

• Competitive salary
• Meaningful equity in the form of stock options
• 401(k) plan
• Discretionary performance bonus program
• Biannual performance reviews
• Medical, Dental and Vision premiums covered at 100% for you and your dependents
• Flexible time off and paid holidays
• Generous parental leave policy
• Commuter benefits
• Fitness benefits
• Healthcare and Dependent care FSA benefit
• Employee Assistance Programs focused on mental health
• Healthcare advocacy program for all employees
• Access to mental health apps
• Team building activities