We are looking for a Senior Manager, Disputes Operations to join our growing Risk Operations team in New York. In this role, you'll own the end-to-end disputes function, overseeing day-to-day dispute operations while driving strategy, process improvements, and risk mitigation efforts.
Requirements
- 6+ years of experience in disputes, fraud operations, payments, or banking, with deep ownership of dispute workflows
- 3+ years of people leadership experience
- Strong working knowledge of Regulation E and card network dispute rules
- Proven ability to manage escalations and make sound, defensible risk decisions
- Strong analytical skills with the ability to identify trends and translate insights into action
Benefits
- Competitive salary
- Meaningful equity in the form of stock options
- 401(k) plan
- Discretionary performance bonus program
- Biannual performance reviews
- Medical, Dental and Vision premiums covered at 100% for you and your dependents
- Flexible time off and paid holidays
- Generous parental leave policy
- Commuter benefits
- Fitness benefits
- Healthcare and Dependent care FSA benefit
- Employee Assistance Programs focused on mental health
- Healthcare advocacy program for all employees
- Access to mental health apps
- Team building activities