Technical Support Specialist

At Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nation’s K–8 students.

Requirements

• Provide customer support and technical issue resolution via email, phone, LiveChat, and other electronic media.
• Communicate and listen to the needs of customers to help them find solutions for their product and technological challenges.
• Troubleshoot issues, determine cause, provide resolution and/or workaround, and document activity.
• Escalating technical and/or application issues when necessary.
• Creating and updating procedures and technical documents in i-Knowledge base.
• Communicate with Partner Success Managers, Provisioning Data Services, Professional Learning team and Educational Consultants to solve customer issues.