Director, Engineering

We are looking for an experienced engineering leader to own Customer.io's product development engineering teams. The role involves delivering our new billing platform from the ground up, partnering with Product, Finance, and Engineering leadership to align billing strategy with company goals, and leading a culture of accountability, transparency, and continuous improvement.

Requirements

• 12+ years of software engineering experience
• 8+ years leading engineering teams
• At least 4+ years managing engineering managers and/or directors
• Proven track record of taking complex, custom platform initiatives from zero-to-one at a SaaS or marketplace company
• Deep understanding of SaaS software architecture, cloud-native infrastructure, and the tradeoffs that come with building in-house vs. buying
• Experience in domains requiring real platform complexity
• Ability to translate technical complexity into clear strategy and communicate effectively with both engineers and executives
• Strong track record building high-performing teams
• Demonstrated AI-native leadership

Benefits

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
• 16 weeks paid parental leave
• Unlimited PTO
• Stipends for remote work and wellness
• Professional development budget
• Bonus points for experience at high-growth SaaS companies, track record of shipping in high-velocity product orgs, and experience in domains of audience segmentation, customer data platforms (CDPs), self-service or growth