Clerk

Provide administrative support to the Housing Choice Voucher (HCV) Project-Based Voucher (PBV) program operations, including scanning and indexing documents, managing mail, and performing data entry.

Requirements

• Log, sort, scan, and manage incoming and outgoing postal mail
• Scan and index participant documents to ensure a complete electronic administrative record
• Respond or assign customer service inquiries/tickets to the appropriate staff
• Retrieve and return participant files to the document warehouse
• Review files and purge documentation in accordance with the Authority's Administrative Plan
• Implement the process for file management, including shredding documents according to the applicable retention requirements
• Assist with initial and follow-up notifications (phone calls, emails, and postal mail) to clients relative to program eligibility and continued occupancy
• Assist with scheduling and rescheduling appointments for intake and continued eligibility
• Review waitlist applicant status letters, update a spreadsheet tracker, update the system of record, and resend mail with forwarding addresses