Inbound Patient Account Services Specialist
CVS HealthPennsylvania, United States
Posted April 7, 2026
34000 - 62600 USD
Full Time
About the Company
CVS Health is the leading health solutions company, delivering care like no one else can. We reach more people and improve the health of communities across America through our local presence, digital channels and over 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day. Follow @CVSHealth on social media.
Job Description
CVS Health is seeking an Inbound Patient Account Services Specialist to provide customer service, resolve patient billing questions, and report potential trends to Leadership. The role requires a high level of customer service and a hands-on approach to help patients on their path to better health.
Requirements
- 6 months experience in healthcare billing, reimbursement, collections practices, and/or infusion services
- Experience with computers, including 1+ years working with Microsoft Word, Outlook, and Excel
- Effective written and verbal customer service skills
- Ability to work independently and on a team
- Ability to offer emotional support and empathy
Benefits
- Comprehensive and competitive mix of pay and benefits
- Medical, dental, and vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources
- CVS Health bonus, commission or short-term incentive program