Senior Manager for CX Product - Customer Analytics

CVS Health is seeking a Senior Manager for CX Product - Customer Analytics to lead the development and launch of analytically powered applications for internal and external users. The ideal candidate will have strong understanding of product management, data analytics, and structured problem-solving skills, as well as experience working cross-functionally with engineering teams. The role will involve developing user stories, acceptance criteria, and product specifications, supporting engineering and data science teams, and conducting user research and usability testing. Additionally, the candidate will be responsible for championing Agile methodologies and lean practices in product development, as well as applying analytical rigor and statistical methods to analyze large amounts of data. The role is based in the CVS Health office in NYC.

Requirements

• 2+ years of experience in working cross-functionally with engineering teams
• 1+ years of experience in Product Management or Technical Product Management role
• Familiarity with user experience design and testing methodologies
• Experience in stakeholder management
• Strong verbal and written communication skills
• Proficiency in Agile methodologies and software
• 7+ years of relevant analytic experience
• Experience programming using R or Python
• Experience in SAS or SQL

Benefits

• Comprehensive and competitive mix of pay and benefits
• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility