Systems Manager-Senior

CTEC is a leading technology firm that provides modernization, digital transformation, and application development services to the U.S. Federal Government. We are seeking a Systems Manager-Senior to join our team and support the administration, security, maintenance, and optimization of IT systems, networks, and infrastructure supporting the Beneficiary Helpline and related program operations.

Requirements

• Administer, configure, and maintain IT systems, networks, databases, and infrastructure supporting the program and call center environments.
• Monitor system performance and ensure uptime, security, and compliance with SSA requirements and industry standards.
• Lead troubleshooting and resolution of technical issues; coordinate with internal teams or external vendors as needed.
• Oversee and implement software upgrades, hardware replacement, system enhancements, and routine maintenance.
• Manage user access, authentication, permissions, and security controls across all platforms.
• Conduct security reviews, vulnerability assessments, and risk analysis; maintain compliance with audit and reporting requirements.
• Develop, maintain, and enforce IT security policies, procedures, and business continuity/disaster recovery plans.
• Prepare system performance and compliance reports, technical documentation, incident summaries, and audit materials.
• Provide technical support, guidance, and training to staff on system usage, security, and protocols.
• Ensure full compliance with SSA, FISMA, Section 508, Privacy Act, and all relevant federal information security standards.
• Collaborate with program managers, Help Line staff, and project teams to align system capabilities with business needs.
• Maintain change logs, system documentation, and asset inventories in accordance with organizational requirements.

Benefits

• Paid vacation & Sick leave
• Health insurance coverage
• Career training
• Performance bonus programs
• 401K contribution & Employer Match