We are seeking an experienced Quality Manager to lead the transformation of our quality practice and embed quality as a foundational element of our data analytics delivery process. This role will be responsible for designing, implementing, and continuously improving a systematic Quality Management System (QMS) that ensures our project execution, data pipelines, partner deliveredâ data, and final deliverables consistently meet the highest standards.
Requirements
- Architect, implement, and maintain an enterprise-grade Quality Management System (QMS) that covers all stages of the data analytics lifecycle (planning, preparation, development, execution, delivery).
- Define and continuously evolve quality standards, specifications, and acceptance criteria for all deliverables, including partnerâgenerated data.
- Establish and oversee structured quality processes, tollgates, and audit mechanisms that ensure consistency and repeatability.
- Lead and mentor the Operations Quality Assurance team, ensuring clear accountability, strong execution discipline, and a culture of continuous improvement.
- Develop and monitor quality KPIs, dashboards, and measurement systems that provide visibility into trends, risks, and performance.
- Perform rootâcause analysis and drive corrective and preventive action (CAPA) programs.
- Work closely with Project Managers and Operations teams to integrate quality planning into project lifecycles.
- Partner with Partner Management to define quality requirements for external suppliers and ensure alignment through audits, feedback loops, and performance reviews.
- Collaborate with Sales and Finance to support accurate scoping, pricing, and risk assessments tied to quality expectations.
- Maintain, revise, and enforce quality documentationâincluding SOPs, standards, work instructions, and quality guides.
- Deliver regular quality reports and insights to senior leadership, highlighting risks, trends, and opportunities for improvement.
- Translate customer requirements into actionable quality specifications.
- Lead structured postâexecution quality reviews to evaluate performance and drive lessons learned into future work.
Benefits
- Affordable medical, dental, and vision insurance with domestic partner coverage
- 401(k) Plan with company match
- Life and disability insurance
- Paid time off, including your birthday and holidays
- Employee assistance program
- A fun and collaborative team
