Billing Query & Resolution Manager

Cyncly is seeking a Billing Query & Resolution Manager to lead and develop a 2-tier support team that handles billing-related customer enquiries and issues. The role will drive triage, escalation, cross-functional liaison, and continuous improvement of the billing enquiry and resolution process.

Requirements

• Proven experience managing a tiered enquiry/resolution team
• Strong understanding of billing, invoicing and contract-management processes
• Excellent stakeholder management and communication skills
• Analytical mindset with experience using data/metrics to drive process improvement
• Strong leadership skills, with ability to develop team capability, manage performance and foster continuous improvement

Benefits

• Competitive salary
• Opportunities for career growth and development
• Collaborative and diverse work environment
• Flexible working arrangements
• Recognition and rewards for outstanding performance