Product Support Engineer

Shape the Industry and Your Career at Cytora, a company transforming how insurers and brokers connect, operate, and grow. As a Product Support Engineer, you will be the first point of contact for enterprise customers, addressing their technical questions and resolving issues.

Requirements

• Serve as the primary contact for technical support requests from enterprise customers
• Provide expert assistance in resolving production issues
• Triage and escalate complex issues to engineering teams
• Respond to customer questions about platform functionality
• Maintain detailed records of all customer interactions and resolutions
• Collaborate with internal teams to ensure customer feedback informs product enhancements
• Contribute to the creation and maintenance of a robust knowledge base
• Act as a trusted advisor to customers
• Write self-serve troubleshooting documentation

Benefits

• Competitive salary
• Flexible working and remote options
• Professional development budget & conference access
• Annual company retreats