Counter Sales- HVAC & Appliance

The Customer Service Representative I (CSR) is the first point of contact for our customers and plays a key role in delivering a positive experience. This role focuses on order processing, product support, and professional communication in a fast-paced environment.

Requirements

• Greet walk-in customers and handle incoming calls and emails
• Assist with pricing, product questions, order status, and returns
• Provide product information (after training) or connect customers with the right team member
• Accurately enter orders, quotes, and returns
• Verify product availability, pricing, and lead times
• Work closely with warehouse staff to ensure timely fulfillment
• Pull and package customer orders
• Maintain accurate customer records
• Keep counter and showroom clean and organized
• Participate in physical inventory counts
• Attend training sessions or trade shows as needed