Customer Service Coordinator - Special Projects

D.R. Horton, Inc. is looking for a Customer Service Coordinator to facilitate completion of all customer warranty requests while maintaining a high level of customer satisfaction.

Requirements

• Receive and confirm receipt of homeowner requests
• Makes initial contact with homeowners and/or Customer Service Technicians to schedule inspection appointments
• Evaluate homeowner repair issues to determine if they are warrantable items
• Communicates effectively to homeowner if repair issue is deemed not warrantable
• Process written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
• Schedule and manage subcontractors to make designated warranty repairs
• Certifies warranty work is completed within contractor obligations
• Follow up with homeowners to ensure concerns are addressed in a timely and professional manner
• Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Ability to work overtime
• Develops and maintains good rapport with subcontractors and homeowners
• Execute policies to ensure compliance with quality standards

Benefits

• Medical
• Dental
• Vision
• 401(K)
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation
• Sick
• Personal Time
• Company Holidays
• Voluntary Benefits