Bilingual Product Support Analyst (Spanish/Brazilian Portuguese)

D2L is a cloud company modernizing education and building the Future of Work. We are looking for a Bilingual Product Support Analyst to troubleshoot technical issues and provide a world-class support experience for D2L Administrators.

Requirements

• Fluency in English and one of Spanish or Brazilian Portuguese
• Ability to learn and adapt to new tools and products quickly
• Strong analytical skills and creative problem-solving abilities
• Excellent research capabilities
• Strong customer service skills
• Keen attention to detail and organization skills
• Excellent time management and prioritization skills
• Strong analytical and decision-making skills
• Excellent problem-solving and navigational skills

Benefits

• Flexible work arrangements
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD
• 2 Paid Days off for Catch the Wave related activities
• Employee wellbeing
• Retirement planning
• 2 Paid Volunteer Days
• Competitive Benefits Package
• Home Internet Reimbursements
• Employee Referral Program
• Wellness Reimbursement
• Employee Recognition
• Social Events