Product Support Analyst - Fall 2026 Co-op

D2L is a cloud company modernizing education and building the Future of Work. As a Product Support Analyst, you will resolve complex technical issues for Administrators of Brightspace products and Services, providing timely and accurate solutions while delivering a world-class client experience.

Requirements

• Currently enrolled in a post-secondary program
• Will not graduate prior to this co-op role
• Able to work 40 hours per week
• Able to work in-person from a D2L office
• Technical knowledge, problem-solving skills, and ability to work efficiently in a helpdesk environment
• Customer service, communication, listening, and human relations skills
• Attention to detail, organizational, and time management skills
• Proven SQL experience writing queries for SQL Server
• Familiarity with programming languages such as XML, HTML/XHTML, JAVA, JavaScript, ASP, and.NET
• Working knowledge of Web services, REST, and IIS
• Understanding of network topography (Database, App, File Servers, and load-balancing)
• Confidence supporting enterprise software applications
• Basic knowledge authentication protocols (LDAP, SSO, Shibboleth)
• Experience with Fiddler and other Browser-based Analytics and Reporting tools is an asset
• Experience with eLearning software and supporting a Learning Management System is an asset
• Bilingual (English/French) is an asset
• Familiarity and interest in AI tools is an asset

Benefits

• Flexible work arrangements
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program
• 2 Paid Days off for SkillsWave-related activities
• Employee wellbeing (Access to mental health services, EFAP program, financial planning, and more)
• Retirement planning
• 2 Paid Volunteer Days
• Competitive Benefits Package
• Home Internet Reimbursements
• Employee Referral Program
• Wellness Reimbursement
• Employee Recognition
• Social Events
• Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver, and Melbourne offices