Sachbearbeiter (m/w/d) Customer Service
DACHSERNorth Rhine-Westphalia, Germany
Posted April 3, 2026
Full Time
About the Company
DACHSER is a global leader in system logistics, offering comprehensive services including seamless transport networks, warehousing, customer-specific solutions, and advanced IT capabilities. With a focus on logistics, consulting, and supply chain management, DACHSER integrates various competencies to provide intelligent, worldwide logistics solutions that meet unique client needs.
Job Description
The Customer Service Agent role involves being the main point of contact for customers, tracking shipments, and resolving internal and external complaints. The role requires good communication and problem-solving skills, as well as knowledge of MS Office applications and IT systems.
Requirements
- Completed commercial vocational training as a merchant (m/w/d) for forwarding and logistics services, or relevant work experience
- Good English skills in writing and speaking
- Additional language skills
- Knowledge of common MS Office applications
- Ability to learn new processes and IT systems
Benefits
- Christmas and vacation pay
- Annual salary increases
- Occupational pension scheme
- Subsidies for membership fees in the sports club and public transportation tickets
- Employee discounts on corporate benefits
- Training offers through the DACHSER Academy
- Massages
- Leasing of company bikes
- Subsidized meals in the canteen
- Regular events
