Enterprise Customer Success Manager

Role Overview

Manage a portfolio of up to 35 existing Darktrace customers to maximize their utility from Darktrace deployments and grow their Annual Recurring Revenue (ARR).

What You Will Do

Conduct business reviews, present Darktrace cyber threat defense solutions, identify upsell and cross-sell opportunities, and ensure customers are set up for success.

Why It Might Be a Fit

Passion for customer support, high-growth innovative company, and commission awarded for increasing Net Revenue Retention (NRR).

Requirements

• Minimum 5 years of experience in Customer Success, Project Management, Business Development, Technical Account Management, Client Service, or Consulting
• Strong communication and presentation skills
• Familiarity with enterprise networking technology (preferred, not required)
• Foundational understanding of cybersecurity concepts

Benefits

• 100% medical, dental and vision insurance, plus dependents
• Paid parental leave
• Pet insurance Discount
• Life insurance
• Commuter benefits
• 401(k)
• Employee Assistance Program