Customer Success Executive

We are looking for a passionate and proactive individual to join our Customer Success team to deliver exceptional client satisfaction and drive growth using AI tools.

Requirements

• Proven experience in Customer Success, Account Management, or Customer Experience roles, preferably within SaaS or AI-driven environments.
• Ability to analyze data and apply insights to customer success strategies.
• Experience with customer relationship management tools such as Planhat, or similar.
• Knowledge of AI implementation and experience with technical troubleshooting is a plus.
• Strong communication skills, with the ability to explain complex concepts clearly to non-technical stakeholders.
• Proactive and customer-centric mindset with a strong drive for client success.
• Team-oriented, adaptable, and comfortable working in fast-paced, evolving environments.
• A passion for technology, innovation, and artificial intelligence, with a drive to continuously learn and grow.

Benefits

• Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills.
• OpenAI Premium License: Complimentary access to an OpenAI premium license for personal or professional use.
• Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.
• Soft Hybrid Work: We meet 3 days/month in our Co Work offices, the rest of the time you can work remotely from wherever you like!