Customer Service Manager
DASI LLCMiami, Florida, United States
Posted May 4, 2026
Full Time
About the Company
DASI LLC operates a global spares spot market that links buyers with authentic spare parts, including surplus, used spare parts (USM), and factory‑new items from OEM and distributor partners. The platform offers surplus inventory solutions, channel partner sales support, and a comprehensive e‑commerce marketplace, enabling companies to streamline procurement, reduce administrative overhead, and lower material costs. By providing equal access to all market players and a single reliable source for parts, DASI helps businesses free capital tied up in inventory. With support teams in Miami, London, and Singapore, DASI ensures timely delivery and expert service worldwide.
Job Description
DASI is seeking a Customer Service Manager to lead and improve the customer experience, manage a team, and develop best practices. The ideal candidate has 5 years of customer service experience, strong knowledge of commercial aircraft spares, and proven relationship building skills.
Requirements
- Manage a team of customer experience representatives
- Train and tutor department to ensure continuous improvement of the customer experience
- Review all policies and procedures
- Ensure collaboration with other business functions
- Resolve escalated complaints and concerns
- Analyse customer feedback and identify areas for improvement
- Support development and management of the company's brand image and reputation
- Manage all order processing, customer resolution, and order expedite teams
- Represent the company at trade events, conferences and other promotional functions
- Develop collaborative working relationships
- Manage multiple tasks seamlessly and adapts to the work environment
- Clearly communicates in verbal and written form to all levels
- Able to set and review KPIs and benchmarks
- Problem solving and analytical skills
- Advanced skills in Microsoft office products
