Engagement Manager, Manufacturing & High-Tech

The Engagement Manager works to establish a deeper partnership with Manufacturing & High-Tech customers by creating a dedicated line of sight to successful architecture and use of the Databricks platform to achieve the best value for our customers. They aim to exceed customer satisfaction expectations throughout the life-cycle, from orchestrating the engagement to vision to delivery and beyond.

Requirements

• 7+ years running a Professional Services and Training Services line of business with a focus on Financial Services clients.
• 7+ years in customer-facing roles that require a mix of influencing, validating, handling negotiations, understanding and execution.
• Data and AI domain experience working with Financial Services customers to realize business value through to production implementations.
• Excellent customer-facing skills, including working with Executives and other team members.
• Experience in identifying customer needs and implementing solutions.
• Experience partnering with Global System Integrators (GSI) on product and service strategies.
• Service delivery and program management skills with the ability to summarize customer success outcomes into well-structured program plans.
• Travel is required up to 25%, with higher rates during peak times.

Benefits

• Comprehensive benefits and perks
• Annual performance bonus
• Equity
• 401(k) matching