Sr Technical Escalations Manager

As a Technical Escalation Manager, you will be responsible for coordinating efforts to resolve critical customer issues, customer-impacting situations, and major incidents. You will work with multiple internal teams and external partners to effectively resolve these customer-impacting situations.

Requirements

• Minimum 5 years of experience in customer support, escalation, SRE, or incident management
• Excellent contextual interpretation and writing skills, as well as the ability to effectively summarize and communicate to both technical and business audiences
• Experience with distributed big data computing, SQL-based databases, data warehousing, and ETL technologies
• Linux/Unix administration skills, networking, and Hands-on Cloud experience with AWS, Azure, or GCP
• Experience working cross-functionally with support, engineering, product management, and directly with customers
• BS or Master's, or PhD in Computer Science or Computer Engineering, or related Engineering field