Technical Escalation Manager
DatabricksJapan
Posted January 6, 2026
Full Time
About the Company
Databricks is the data and AI company, with over 10,000 organizations worldwide relying on the Databricks Data Intelligence Platform to unify and democratize data, analytics, and AI.
Job Description
Databricks is looking for a Technical Escalation Manager to coordinate efforts to resolve critical customer issues and customer-impacting situations. The successful candidate will work with internal teams and external partners to ensure timely resolution and customer satisfaction.
Requirements
- Minimum 5 years of experience in customer support, escalation, SRE, or incident management
- Excellent contextual interpretation and writing skills
- Experience with distributed big data computing, SQL-based databases, data warehousing, and ETL technologies
- Linux/Unix administration skills, networking, and hands-on cloud experience with AWS, Azure, or GCP
- Experience working cross-functionally with support, engineering, product management, and directly with customers
- BS or Master's, or PhD in Computer Science or Computer Engineering, or related Engineering field
- Written and spoken proficiency in both Japanese and English
Benefits
- Comprehensive benefits and perks
