Technical Customer Success Manager
NetskopeJapan
Posted January 24, 2026
Full Time
About the Company
Netskope is a cloud security company that aims to redefine Cloud, Network and Data Security.
Job Description
Netskope is seeking a proactive, technically strong, and customer-focused Technical Customer Success Manager (TCSM) to own post-sales success for enterprise customers in Japan.
Requirements
- 5+ years of customer success management experience in Customer Success, Technical Account Management, or similar roles supporting enterprise customers.
- Strong expertise in SSE/SASE architectures, cloud security, information security, and threat prevention.
- Hands-on experience with Data Loss Prevention (DLP) programs and controls would be a bonus.
- Proven ability to drive customer adoption, retention, and expansion.
- Experience building business-aligned cloud and cybersecurity programs.
- Strong stakeholder management skills, with experience engaging executives and technical teams.
- Customer-centric, proactive, and able to thrive in a fast-paced, high-growth environment.
- Exceptional organizational skills with the ability to manage competing priorities.
