Customer Success Manager
NetskopeSanta Clara, California, United States • St. Louis, Missouri, United States • Bengaluru, Karnataka, India • London, England, United Kingdom • Paris, Ile-de-France, France • Melbourne, Victoria, Australia • Taipei, Taiwan • Chiyoda, Japan • Sydney, New South Wales, Australia
Posted August 18, 2025
Full Time
About the Company
Netskope is a leading provider of modern security and networking solutions, offering optimized access and real-time context-based security for people, devices, and data. The company's core services include Zero Trust, Security Service Edge (SSE), Secure Access Service Edge (SASE), and comprehensive analytics to protect cloud, AI, SaaS, web, and private applications. Netskope is trusted by over 30 Fortune 100 companies for its ability to reduce risk and enhance visibility without compromising performance.
Job Description
Netskope is seeking a Customer Success Manager (CSM) to drive the adoption of their cloud security platform. CSMs will partner with customers, understanding their needs, developing value realization plans, and acting as advisors. They'll focus on maximizing the value of the Netskope solution through collaboration with various internal teams and proactive customer communication.
Requirements
- 5+ years of customer success management experience
- Current Australian Government Security Vetting Agency (AGSVA) baseline clearance or higher
- Experience of customer alignment with Australian Security Frameworks
- Successful track record working in and navigating large enterprise environments
- Experience building business aligned cloud and cybersecurity programs
- Exceptional follow-through with ability to manage and drive simultaneous and competing customer requests
Benefits
- Competitive salary
- Opportunities for professional development
- Supportive company culture
