Customer Success Manager
StarbridgeNew York, New York, United States
Posted September 24, 2025
Full Time
About the Company
Starbridge Partners is a boutique recruitment firm specializing in data science, advanced analytics, and engineering roles for data-centric companies across digital media, eCommerce, financial services, and big data consultancies. With a focus on recruiting full-time permanent talent in NYC and Boston, Starbridge helps organizations extract value from complex data challenges. The company's expertise lies in identifying and placing top-tier professionals who can navigate the variety, velocity, and volume of structured and unstructured data.
Job Description
We're seeking a Customer Success Manager to build and lead the Customer Success function from the ground up. This hands-on role involves onboarding customers, advocating for feature improvements, scaling support processes, monitoring customer health, and driving renewals and expansion. The ideal candidate thrives in fast-paced environments and enjoys solving complex problems.
Requirements
- 3+ years in Customer Success, Account Management, or a related role in B2B SaaS
- Process Builder experience
- Data driven
- Customer-centric
- Technical aptitude
