Enterprise Customer Success Manager
ConnecteamNew York, New York, United States
Posted September 3, 2025
100000 - 120000 USD year
Full Time
About the Company
Connecteam is an employee management app that integrates all business needs from field to office, catering to enterprises, small businesses, and mom-and-pop shops. The platform offers comprehensive solutions for workforce management, employee engagement, communication, training, and scheduling, aiming to simplify operational efficiency and enhance the employee experience. Connecteam's mission is to provide managers with tools to communicate, operate, engage, and run their frontline workforce effectively.
Job Description
Connecteam is seeking a Customer Success Manager to oversee a Large business and Enterprise customer, ensuring their sustained success. The role requires a deep understanding of workforce management, strong communication skills, and the ability to identify challenges and deliver tailored solutions. This is a fully remote position.
Requirements
- Develop and execute customer success plans.
- Ensure customers maximize the value of Connecteam investments.
- Analyze data to track customer progress and identify areas for improvement.
- Collaborate with other departments to ensure customer success.
- Maintain up-to-date on industry trends.
Benefits
- Medical coverage
- Insurance plan
- Paid time off
- 401(k)