Enterprise Customer Success Manager
ConnecteamFlorida, United States • College Station, Texas, United States • New York, New York, United States • Columbia, South Carolina, United States • Chapel Hill, North Carolina, United States • Colorado, United States • Utah, United States • Athens, Georgia, United States
Posted September 3, 2025
100000 - 120000 USD year
Full Time
About the Company
Connecteam is an employee management app that integrates all business needs from field to office, catering to enterprises, small businesses, and mom-and-pop shops. The platform offers comprehensive solutions for workforce management, employee engagement, communication, training, and scheduling, aiming to simplify operational efficiency and enhance the employee experience. Connecteam's mission is to provide managers with tools to communicate, operate, engage, and run their frontline workforce effectively.
Job Description
Connecteam is seeking an Enterprise Customer Success Manager to oversee Large business and Enterprise customers, ensuring their sustained success. The role involves building relationships with customers, providing tailored solutions, and leveraging digital transformation to increase adoption of Connecteam's platform. The position is fully remote, requires a deep understanding of workforce management processes, and is ideal for those who are comfortable running initiatives independently in a fast-paced environment.
Requirements
- Develop and execute customer success plans.
- Consult with customers to solve problems.
- Analyze data to track customer progress.
- Stay up-to-date on industry trends.
- Collaborate with other departments.
- Resolve escalated clients.
- Experience working in an international team.
Benefits
- Medical coverage
- Insurance plan
- Paid time off
- 401(k)