Solution Architect | ServiceNow
DatacomSydney, New South Wales, Australia
Posted March 25, 2026
Full Time
About the Company
Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services.
Job Description
Datacom is looking for an experienced ServiceNow Solution Architect to lead the end-to-end migration of its internal IT service management platform to ServiceNow. The successful candidate will define the target architecture, design integrations and data flows, and work with stakeholders to deliver a scalable, secure, and business-aligned ServiceNow platform.
Requirements
- Proven ServiceNow Solution Architect experience leading enterprise migrations or large-scale platform implementations
- Deep knowledge across ServiceNow modules (ITSM, CMDB/Discovery, ITOM, ITSM integrations); hands-on configuration and development experience
- Solid integration architecture skills: REST/SOAP, MID Server, LDAP/SSO, webhooks, message queuing patterns
- ServiceNow certifications (CSA or higher, CIS, CIS-ITOM desirable) and solid ITIL/enterprise process knowledge
- Excellent stakeholder, workshop and communication skills—able to influence senior leadership and technical teams
- 7+ years in enterprise architecture or solution architecture roles, with evidence of delivering business outcomes from platform changes
Benefits
- Remote working
- Flexi-hours
- Professional development courses
- Social events
- Chill-out spaces