Technical Support Engineer 1 - 2
DatadogSouth Korea
Posted August 5, 2025
Full Time
About the Company
Datadog is a leading monitoring platform for cloud applications, offering comprehensive observability by integrating data from servers, containers, databases, and third-party services. Our APM, log management, and infrastructure monitoring solutions empower DevOps teams to optimize performance, minimize downtime, and deliver exceptional user experiences. Datadog's open-source tools and cutting-edge technology make it a distinctive player in the cloud computing and DevOps space.
Job Description
Datadog is seeking a Technical Support Engineer 1-2 to join their Technical Solutions team, supporting global growth by educating potential customers and enabling existing customers. The role involves communicating with customers through various channels, reproducing technical issues, participating in team discussions, and becoming an expert in Datadog's products. Datadog offers a hybrid work environment, values collaboration, and provides ample opportunities for professional development.
Requirements
- Computer Science/Engineering major and/or Bootcamp graduate
- Actively contribute to open-source projects (code, bug reports, etc.) and engineering communities (meetups, etc.)
- Self-motivated, detail-oriented, and passionate about continuous learning
- A critical thinker with a customer-centric approach
- Effective written and verbal communicator
- Experience with programming and basic knowledge of Linux
- Ability to work rotating shifts when weekend work is required
Benefits
- Best-in-class onboarding
- Comprehensive global benefits
- Cross-departmental mentor and buddy programs for internal networking
- New hire stock equity (RSU) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career paths
- Inclusive company culture, participate in community guilds and inclusion talks