Senior Customer Success Engineer, North

Dataiku is looking for a Senior Customer Success Engineer to help customers achieve meaningful outcomes with business analytics, AI/ML, and Gen AI. The successful candidate will have a strong understanding of enterprise analytics, high-impact communication abilities, and hands-on data science skills. They will work closely with customers to increase adoption, retention, and satisfaction, and collaborate with cross-functional teams to accelerate end-user adoption.

Requirements

• Bachelor's degree in Data Science, Business Analytics, Statistics, Computer Science, or a related technical field.
• Minimum of four years of experience in sales engineering, technical or solutions consulting, post-sales technical delivery, or data science roles with a proven track record of customer trust and satisfaction.
• Strong written and oral presentation skills, capable of engaging both business and technical stakeholders.
• Strong technical, analytical, and problem-solving skills.
• Experience in building and operating communities of practice.
• Ability to navigate ambiguity, build consensus, foster accountability, and work with urgency to deliver customer outcomes.
• Ability to tailor messaging to personas with varying levels of technical acumen, including no-code and high-code users

Benefits

• Comprehensive benefits, including stock options, medical, dental, and vision plans, flexible spending accounts, pre-tax commuter benefits, a 401k company match, paid vacations and sick leave, paid parental leave, employer paid disability coverage, and additional health and wellbeing perks and benefits.