Back Office Senior Supervisor

The Senior Back Office Supervisor will oversee and assist back office employees, monitor performance standards, and ensure compliance with client requirements.

Requirements

• Manages a team of assigned back office associates
• Monitors work guidance and performance measures
• Conducts performance evaluations
• Ensures associates are informed about changes to company products and services
• Provides training, coaching, and employee work allocation
• Communicates with the client to address day-to-day operational concerns or issues
• Regularly reports project operational status and any operational concerns or issues to Management