Customer Service Representative I

Join our team as a customer service representative and be the heartbeat of our customer service department, assisting customers with their inquiries and ensuring they receive the best service possible.

Requirements

• High school diploma or equivalent
• At least 1 year of contact center or 2 years customer service experience required
• Excellent verbal and written communication skills
• Strong skills in comprehension and understanding of English grammar and writing.
• Strong listening skills and the ability to empathize with customers
• Good computer skills and familiarity with CRM systems or customer support software
• Attention to Detail
• Able to multitask and navigate between multiple software applications
• Ability to type a minimum of 40 WPM
• Capability to manage stressful circumstances with an optimistic attitude and to deescalate situations.
• Team player who enjoys working in a friendly environment

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources