Customer Success Manager - Strategic - Grata

Grata is seeking a Customer Success Manager to join their team in San Francisco. The ideal candidate will have 3-5 years of experience in a customer-facing role, with a proven track record of managing relationships at strategic level accounts and customers across different product lines. The role involves driving growth within Strategic Accounts, fostering strong relationships with customers, and collaborating with internal teams to ensure successful delivery of services and solutions.

Requirements

• 3-5 years of experience in a customer-facing role
• Demonstrated track record of meeting and exceeding performance targets
• Demonstrable success identifying and forecasting risk as well as growth opportunities within your book of business
• Proven proficiency engaging directly with customers and working independently
• Experience developing and delivering value added communications
• Ability to work in a feedback driven environment, share ideas, seek opportunities for improvement and contribute to the growth of others

Benefits

• Health insurance (medical, dental, vision)
• Retirement savings plan
• Paid time off
• Other employee benefits