Technical Website Support Specialist

Provide first level technical support to external customers for LeadVenture software applications, including proprietary software, email and website support.

Requirements

• Minimum of high school diploma
• Minimum of 2 years computer and software service experience in a fast-paced business environment
• Minimum of 1 year supporting software applications for external customers via phone chat and email in technical help desk environment
• Skilled in Microsoft Office suite (Outlook, Word, Excel, PowerPoint, etc.)
• Documented experience with HTML, CSS, and JavaScript
• Demonstrated ability to work inter-departmentally to accomplish objectives
• Ability to understand customer problems and know when to ask clarifying questions
• Ability to identify, analyze and solve complex problems related to LeadVenture applications
• Ability to describe technical information in a way that a nontechnical person can understand
• Strong writing skills in preparing instructions and email responses
• Fluent English

Benefits

• 401k Matching
• Retirement Plan