Inside Sales/Customer Service Representative (IS/CSR)
Dean Technology, IncAddison, Texas, United States
Posted October 8, 2025
Full Time
About the Company
Dean Technology, Inc. is an electronics manufacturing company specializing in surface‑mount technology (SMT) production, printed circuit board assembly, and high‑voltage power component development. The company provides design, engineering, and production services for a range of electronic devices, delivering quality manufacturing solutions to its clients.
Job Description
Dean Technology offers a challenging and rewarding position within their team, providing exceptional customer service and support. This role involves managing customer expectations, processing orders, and ensuring timely deliveries, contributing to the overall sales process. The ideal candidate will have strong communication, organizational, and computer skills.
Requirements
- Answer incoming phone calls and e-mails promptly.
- Generate new and repeat business through product and technical information.
- Process customer transactions accurately.
- Increase sales by cross-selling, up-selling, and add-on sales.
- Monitor shipment dates and expedite delivery.
- Provide tracking information.
- Ensure accurate CRM system entry.
- Enter and send RMA's.
- Provide quotes and samples.
Benefits
- Health insurance
- Vision
- Life insurance
- STD
- LTD
- Dental
- 401k
