Customer Support Agent

Deblock is Europe's newest and most exciting fintech, bringing together the worlds of banking and digital assets in a safe, simple, and beautifully designed. We're looking for Customer Support Specialists to join us in our office in Porto.

Requirements

• Provide friendly, efficient, and accurate support to customers through chat and email
• Troubleshoot product questions, account issues, payments, and general inquiries
• Follow internal procedures to ensure compliance, safety, and customer protection
• Work in rotating shifts, including occasional weekends, to support our European customer base
• Collaborate with teammates to improve processes and customer experience
• Maintain clear documentation and contribute to a continuously improving knowledge base
• Represent the voice of the customer internally, helping shape future improvements

Benefits

• Above market rate salary for junior roles
• Health insurance with dental coverage
• Meal allowance
• All the tech you need (laptop and accessories)
• Opportunity to join the hottest fintech in town, growing fast and backed by a world class team
• Real career development opportunities: you grow as we grow