AI Enablement Lead, Customers

Decagon is seeking an AI Enablement Lead to design and execute programs, tools, and training that enable delivery teams to operate at their best. The role requires 5-8 years of experience in enablement, consulting, or operations, and a proven ability to design scalable enablement programs.

Requirements

• 5-8 years of experience in enablement, consulting, or operations
• Proven ability to design scalable enablement programs
• Strong program design and project management skills
• Excellent communicator who bridges technical and non-technical teams
• Deep understanding of customer-facing and delivery roles
• Experience in post-sales enablement in a fast-growing SaaS or AI company
• Experience with agentic AI systems, implementation enablement, or technical training design
• Leadership experience with programs that improved delivery efficiency or customer outcomes

Benefits

• Medical, dental, and vision benefits
• Take what you need vacation policy
• Daily lunches, dinners and snacks in the office