Senior Research Engineer, Voice + Speech

Decagon is a leading conversational AI platform that empowers brands to deliver concierge customer experiences. The company is building a future where customer experiences are redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.

Requirements

• 5+ years of experience in AI/ML engineering or research.
• Prior experience post-training and deploying LLMs in production environments.
• Fluency in Python and modern ML tooling (training, evaluation, data pipelines).
• Track record of taking research ideas from prototype → reliable, measurable production impact.
• Ability to define a roadmap, break ambiguity into milestones, and lead cross-functional execution.

Benefits

• Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retirement Plan (e.g., 401K, pension)
• Parental Leave
• Fertility and family building benefits through Carrot
• Daily lunches and snacks in the office to keep you at your best