Associate Customer Success, MM
DeelCambridge, Massachusetts, United States
Posted April 8, 2026
Full Time
About the Company
Deel is an all-inclusive global people platform designed to simplify international workforce management. Offering comprehensive HR tools, payroll solutions, mobility services, and compliance expertise, Deel enables companies of all sizes to scale globally efficiently. With over 35,000 clients worldwide, including small teams and publicly traded enterprises, Deel stands out for its speed, flexibility, and end-to-end support in managing diverse international workforces.
Job Description
Deel is the all-in-one payroll and HR platform for global teams. As the Associate Customer Success, you'll build genuine and durable customer relationships, provide strategic guidance, and drive revenue growth. You'll be the face and voice of Deel for clients, internally and externally, and an internal advocate for clients to facilitate business expansion with Deel.
Requirements
- Manage and foster relationships with client accounts
- Build relationships and strategically navigate clients through their experience journey
- Train clients on Deel processes and the Deel platform
- Lead client interactions with product adoption and future growth in mind
- Strengthen relationships with accounts, solve challenges, and eliminate churn
- Become a trusted partner to accounts, understand their business needs, and build solutions to their problems
- Collaborate with the growth and support organisation to help Deel grow
- Be a strong advocate for Deel and the voice of the customer, sharing insights with Revenue and product teams
Benefits
- Flexible remote work
- Stock grant opportunities
- Additional perks and benefits based on employment status and country
- Scalable benefits, rewards, and perks reflecting inclusivity and access for all
