Customer Success Engineer (APAC)

Deepgram is a leading platform in the Voice AI economy, and we're looking for a Customer Success Engineer (APAC) to join our team. As a Customer Success Engineer, you will nurture and grow relationships with strategic customers and technology partners, driving joint adoption, enablement, and measurable business outcomes.

Requirements

• 7–10+ years in Technical Account Management, Sales Engineering, and/or Enterprise Customer Success (with strong technical focus)
• Proven track record in roles that blend customer engagement with technical expertise
• Hands-on experience with running product demos, POCs, or technical workshops with enterprise customers
• Strong technical aptitude: able to discuss APIs, developer workflows, and troubleshoot basic L1-style support questions
• Experience engaging across technical teams and executive buyers
• Exceptional interpersonal, communication and collaboration skills
• Strong sense of ownership and stewardship for your customers

Benefits

• Holistic health
• Medical, dental, vision benefits
• Annual wellness stipend
• Mental health support
• Life, STD, LTD Income Insurance Plans
• Work/life blend
• Unlimited PTO
• Generous paid parental leave
• Flexible schedule
• 12 Paid US company holidays
• Quarterly personal productivity stipend
• One-time stipend for home office upgrades
• 401(k) plan with company match
• Tax Savings Programs
• Continuous learning
• Learning / Education stipend
• Participation in talks and conferences
• Employee Resource Groups
• AI enablement workshops / sessions