We are seeking a dedicated and proactive Platform Engineer with strong Kubernetes proficiency to join our team Customer Success team. This role involves managing Unicorn Delivery Service (UDS) deployments, generating training documentation, and training customers on our software tools.
Requirements
- Possess strong proficiency with Kubernetes, Helm, and Containers.
- Provide technical support to customers, troubleshooting and resolving issues related to UDS.
- Develop and deliver training programs tailored to the needs of our customers.
- Serve as the primary point of contact for customer inquiries, issues, and feedback.
- Coordinate user onboarding for upcoming events.
- Understand Defense Unicorns products and delivery philosophy.
- Gather feedback from the community and provide insights to internal teams to help improve products and services.
- Assist the team in discovery and framing efforts across the industry.
- Collaborate with cross-functional teams for brainstorming, research, and innovative software deployment processes.
- Analyze data, generate insights, and present findings to the team to drive process improvement.
- Iterate and optimize delivery strategies based on data-driven insights and feedback.
- Experiment with new tools, techniques, and technologies to improve growth outcomes.
- Contribute to a culture of innovation and continuous improvement within the organization.
- Develops and executes product marketing strategies.
- Assist with demonstration and content creation on products.
Benefits
- Medical/Dental/Vision
- Premiums are 100% Company Paid
- Health Reimbursement Account
- Life Insurance
- Disability Insurance
- 401k Retirement Plan
- Company Stock Options
- Home Office Budget
- Unlimited paid time off, with a mandatory 10 days off on top of 11 federal government holidays, week of Thanksgiving, last two weeks of December (including New Year’s Day)
- Paid Parental Leave
- Reimbursement for approved trainings/subscriptions
- Conferences (travel, lodging, and fees)
