Credit Counselor (Collections Specialist) - Remote (New Mexico Residents Only)
Del Norte Credit UnionRio Rancho, New Mexico, United States
Posted October 31, 2025
19.32 - 26.9 USD year
Full Time
About the Company
Del Norte Credit Union is a financial institution that offers a range of member services including credit counseling, collections management, teller operations, and branch experience solutions to support the financial well‑being of its members.
Job Description
We are seeking a detail-oriented Credit Counselor specializing in debt management. This remote position involves assisting members in managing their debt through financial counseling, handling collections, and providing education. The ideal candidate will be empathetic, strong in communication, and knowledgeable about credit and collections practices. Training will be provided initially in Santa Fe and Espanola, NM.
Requirements
- Demonstrate a working knowledge of core system platforms (loan, deposit, collections).
- Informs management on delinquencies trends.
- Contacts delinquent account holders to cure defaults and maintain accurate records.
- Analyzes financial situation of delinquent borrowers.
- Processes insurance, disability, credit life, and whole loss claims.
- Process all member extension requests.
- Promote needs based member education
- Accurately update credit bureau reporting when applicable.
Benefits
- Medical, Dental and Vision insurance
- 401(k)
- Paid Time Off
- Employer-Paid Benefits
- Wellness Reimbursement Plan
- Educational Reimbursement Program
- Development Programs
