Credit Counselor (Collections Specialist) - Espanola, NM
Del Norte Credit UnionEspanola, New Mexico, United States
Posted October 31, 2025
19.32 - 26.9
Full Time
About the Company
Del Norte Credit Union is a financial institution that offers a range of member services including credit counseling, collections management, teller operations, and branch experience solutions to support the financial well‑being of its members.
Job Description
The Collections Specialist will manage delinquent accounts and provide financial support to members through outreach and resolution. This role requires strong knowledge of core systems and requires a proactive approach to identify opportunities to resolve delinquencies. The position also requires adherence to regulations, policies, and compliance.
Requirements
- Demonstrate working knowledge of core system (loan, deposit, collections platforms)
- Contact delinquent account holders to cure defaults
- Analyze financial situation of delinquent borrowers
- Process insurance, disability, credit life, and whole loss claims
- Process member extension requests
- Promote a needs based member education culture
- Comply with regulations, policies, security procedures, and compliance courses
- Maintain working knowledge of bankruptcy laws
- Work effectively in a team environment
Benefits
- Medical, Dental and Vision insurance
- 401(k) - Traditional or Roth
- Paid Time Off
- Eleven paid holidays/year
- Employer-Paid Benefits
- Employee Assistance Programs
- Short-Term & Long-Term disability
- Wellness Reimbursement Plan
- Educational Reimbursement Program
- Development Programs
