Advanced Support Engineer I
DelineaBelfast, Northern Ireland, United Kingdom
Posted January 21, 2026
Full Time
About the Company
Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise.
Job Description
We are seeking a highly skilled Advanced Support Engineer – I to join our Global Technical Support team. This role requires a balance of technical expertise, escalated customer management, and problem-solving abilities across Delinea products/Platforms.
Requirements
- Proven experience in enterprise-level customer support, technical support, and/or advanced troubleshooting roles for software solutions
- Exceptional customer and case management skills, with the ability to prioritize and manage multiple cases effectively
- Strong ability to work with difficult or frustrated customers while maintaining professionalism and rebuilding trust
- Knowledge of networking protocols and troubleshooting (TCP/IP, DNS, routing, firewalls, etc.)
- Solid understanding of the product’s operating system (Linux/Unix/Windows, depending on environment)
- Working knowledge of software code debugging principles and techniques to analyze, troubleshoot, and understand product code functionality
- Excellent English written and verbal communication skills, with the ability to explain complex technical concepts to diverse audiences
- Strong analytical thinking, problem-solving skills, and attention to detail
Benefits
- Competitive salaries
- Meaningful bonus program
- Excellent benefits, including healthcare insurance
- Pension/retirement matching
- Comprehensive life insurance
- Employee assistance program
- Time off plans
- Paid company holidays