Senior Customer Success Manager - Commercial West

Delinea is looking for an experienced Sr. Customer Success Manager to own and grow customer relationships, drive production adoption and ROI. The successful candidate will have a strong understanding of customer's business objectives and success criteria and the ability to identify and articulate how Delinea supports our customers’ strategic goals.

Requirements

• Manage a portfolio of commercial accounts and serve as the primary point of contact.
• Drive onboarding and product adoption, and track customer business objectives and goals.
• Lead regular customer check-ins, tracking customer success plans and conducting quarterly business reviews.
• Proactively identify at-risk accounts to leadership and own a cross-functional remediation plan.
• Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders.
• Align cross-functionally on upcoming renewals and customer growth.
• Act with urgency and provide continuous customer communication on customer requests.
• Develop, prepare, and nurture customers for advocacy.

Benefits

• Competitive salaries
• Meaningful bonus program
• Excellent benefits
• Healthcare insurance
• Pension/retirement matching
• Comprehensive life insurance
• Employee assistance program
• Time off plans
• Paid company holidays