Frontline Support Specialist
DeliverectMexico City, Mexico City, Mexico
Posted December 1, 2025
Part Time
About the Company
Deliverect is a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.
Job Description
At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.
Requirements
- Strong ownership skills to ensure ticket follow-up and resolution is provided with high quality and in a timely manner
- Excellent structure and organization abilities to handle your workload efficiently using advanced CX management tools
- Solid communication skills to handle complicated customer issues and emotions
- Adaptability to provide stellar customer experience on any communication channel selected by Deliverect at any time
- Strong collaboration skills to work effectively across teams
- Critical thinking and creative problem solving when faced with challenging issues
Benefits
- Invest in Your Growth
- Solve Meaningful Challenges
- Drive Innovation
- Collaborate with a Global Team
- Be Part of a Unicorn
- Enjoy Regionally Tailored Rewards