At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.
Requirements
- Fluency in English is required, with strong written and verbal communication skills being essential.
- French language skills would be considered a strong asset.
- 3-5 years of experience in technical implementation or customer support roles within the SaaS industry.
- Proven track record of managing complex software implementations for mid-market or enterprise clients.
- Proficiency in working with APIs, data management, and integrations.
- Familiarity with Postman for API testing is essential.
- Experience with POS systems and online ordering platforms, particularly in the food & beverage industry, is a strong advantage.
- Skilled in using project management tools like JIRA and Asana for tracking project progress, managing resources, and ensuring deadlines are met.
- Experience with CRM platforms such as HubSpot for managing client relationships and ticketing systems like Zendesk for tracking support requests.
- Strong interpersonal and communication skills, with the ability to engage effectively with both technical and non-technical stakeholders.
- A deep commitment to delivering exceptional customer service and ensuring client success. Ability to anticipate customer needs and proactively address challenges.
- Excellent troubleshooting skills with the ability to diagnose and resolve complex technical issues efficiently.
Benefits
- Invest in Your Growth- We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.
- Solve Meaningful Challenges- Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.
- Drive Innovation- Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions.
- Collaborate with a Global Team- Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.
- Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are.
