Customer Experience Senior Manager

To effectively monitor customer experience, collect feedback, measure satisfaction levels, track key customer experience metrics and analyze customer touchpoints throughout their lifetime with HungerStation.

Requirements

• 8-10 years of experience in customer experience, customer service, or operations
• Strong analytical skills with experience in customer feedback analysis, retention management, and process improvement
• Proficiency in CX tools, CRM software, and customer support platforms
• Excellent communication and leadership skills, with the ability to influence stakeholders
• Knowledge of food delivery or e-commerce industries is a plus
• Ability to work in a fast-paced, dynamic environment and drive results
• Strong project management skills with the ability to execute multiple initiatives simultaneously
• Experience in data-driven decision-making, customer segmentation, and personalization strategies

Benefits

• Paid time off
• 401k matching
• Retirement plan
• Relocation assistance